ReadLens by Aethery AI

Delete your account and data

You can request deletion of your ReadLens account without installing or signing in to the app.

Request account deletion

1. Send an email from the address associated with your ReadLens account to info@thinka.co.site.
2. Use the subject ReadLens account and data deletion request. State that you want your account and associated data deleted. If you used Apple Hide My Email, include the relay address shown in your account.
3. If you cannot access the registered email, explain this in your request. We may ask for information needed to verify account ownership. Never send your password, payment card number, or identity documents in the initial request.

You can also start account deletion in the app through Profile > Delete Account. To request deletion of all associated backend records, including scan history, use the email process above.

What is deleted

A verified account-deletion request covers your authentication account, account profile (name, email, profile photo and account identifiers), saved scan images and extracted text/analysis history, preferences, and subscription entitlements associated with your account.

Timing and retained records

Personal account data is deleted within 30 days of verifying your request, except where retention is required by law. Limited transaction, fraud-prevention or compliance records may be retained when legally required and are not used to keep your account active. Retained records are deleted when the applicable obligation ends.

Subscriptions and purchases

Deleting a ReadLens account does not automatically cancel an App Store or Google Play subscription or issue a refund. Manage or cancel recurring subscriptions in the store where you purchased them before deleting the account. Google and Apple retain their own transaction records under their policies.